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Smartchat Docs

Rating Responses

Below each response you can rate it with Good Response (thumbs up) or Bad Response (thumbs down). The owners of your Space use these ratings to see where Smartchat helps and where it falls short.

Rating a response

Section titled “Rating a response”
  1. Click Good Response or Bad Response below the response.
  2. Pick what you liked or what was wrong. A reason is required when you rate a response as bad.
  3. Add a Comment if you like and click Submit.

The first time you rate a response, Smartchat asks for your consent before anything is shared. Click Agree and submit to share your rating.

What is shared

Section titled “What is shared”

The Space Owners and administrators of your Space see:

  • your rating and comment,
  • the chat up to the rated response,
  • your email address.

Your feedback is kept until it is deleted. If your instance deletes feedback automatically after a number of days, the rating card tells you so. To remove a single rating, open it again and click Delete feedback.

Section titled “Withdrawing your consent”

Click Revoke consent in your settings under General, or in the rating card. This deletes all feedback you have shared, in every Space: every rating, category and comment. Space Owners and administrators can no longer see any of it, and the deletion cannot be undone.

The next time you rate a response, you are asked for your consent again.