Reviewing Feedback
Members can rate responses and, with their consent, share them with you. Space Owners and Application Owners review this feedback in Administration.
The Feedback page appears only when feedback is available for your Smartchat environment.
Opening the feedback
Section titled “Opening the feedback”Open Administration → Space Owner, pick the Space in Selected Space and click Feedback under Manage.
The list shows the feedback given in this Space with its Time, Sender, Model, rating (Positive or Negative), Category and Status. Filter by rating, category, model, status and date, or use Search comments and chats. Open feedback shows the comment together with the chat up to the rated response.
Working through feedback
Section titled “Working through feedback”- Mark as read and Mark as unread keep track of what you have looked at.
- Delete removes feedback for good. Select several items to mark or delete them together.
Feedback disappears when the member who gave it withdraws their consent. If your environment deletes feedback after a number of days, the page tells you so.
Switching feedback on or off
Section titled “Switching feedback on or off”The Feedback switch on the Space settings page decides whether the members of this Space see the rating buttons. Turning it off hides them; feedback given before stays on the Feedback page.