Agent Mode Settings

Preview

Agent Mode is currently in preview only. These settings appear where it is available. If you would like to test it, please contact your T-Systems representative.

Two settings decide how Agent Mode behaves: the mode new chats start in, and whether agents may use the web. Application Owners set both for the whole instance; Space Owners can then adjust them for their Space.

For the whole instance

Application Owners find them under Interface → Agent Mode:

• Default mode for new chats: whether a new chat starts as a regular chat or in Agent Mode. It applies to users who have not picked a mode themselves, in Spaces without a default of their own. Existing chats keep their mode.
• Allow agents to use the web: off by default. While it is off, no agent can use the web, including agents that have Use the web selected. Switching it on asks for confirmation and lets each Space Owner decide for their Space. For My Space, the Application Owner decides.

Web access lets data leave SmartChat

Agents with web access can open any web page: data from chats and files can leave SmartChat in the addresses an agent opens, and a page can contain instructions that steer the agent. Confidential Spaces, chats and data never get web access.

For a Space

Space Owners find them in the Space Settings:

• Default mode for new chats, on the Models page: the mode a new chat in this Space starts in, for members who have not picked one in this Space themselves. Use the application default follows the instance setting above.
• Allow agents in this space to use the web, on the Space page: lets the agents of this Space use Use the web when they have it selected. It is off by default, asks for confirmation, and can only be switched on once an Application Owner allows web access for the instance.